Silantes-Order Information

Silantes-Order Information

For orders please contact Silantes:

Silantes GmbH, Gollierstr. 70C, D-80339 Munich, Germany,
Ph.: ++49 - (0)89 - 500 941 - 0
Fax: ++49 - (0)89 - 500 941 - 29
email: Customer Service

You may place an order by fax ++49 - (0) 89 - 500 941 - 29 or by e-mail at "info@silantes.com" 24 hours a day.

U.S. Representative:
Gary H. Larson, PhD
San Ramon, California, USA
Phone: 925-984-6326
e-mail: U.S. Sales

 

     
Orders@Silantes

Please help us to handle your order quickly by forwarding the following information to us:

Your name, phone & fax number or e-mail address
Your shipping address
Your billing address
Your purchase order number
Your VAT number (within the EC)
Silantes catalog number and product name
Quantity as applicable: mg (milligrams), g (grams), L (liters),etc.
The Silantes quotation number (if available)

Please note that Silantes has a minimum order policy of 100 EURO with exception of free samples. A SHIPPING & HANDLING fee of 40 EURO will be added to every invoice including free samples. Shipment of our products is handled in Europe by DHL, outside of Europe by FedEX/DHL.

The price of express and/or oversea shipment is 100 Euro. The additional price for dry ice shipping (products in solution) is 100 Euro.

You can find our sales terms as pdf-files here:
Sales terms
(english, pdf, 20kb)
Allgemeine Geschäftsbedingungen
(german, pdf, 23 kb)

 

Pricing Information

 

Prices are subject to change without notice. Some products listed may not be available temporarely. Please remember to add the SHIPPING & HANDLING fee.

 

Payment Terms

 

Net 30 days from invoice date.

Shipping Information

 

Shipping conditions: FOB (Free On Board of the shipper. Receiving party is responsible for the import, the customs formalities). Any damage to the package or product in transit is within the buyer's responsibility to adjust with the carrier.
Silantes reserves the right to change the method of transportation if required to comply with transportation regulations. Such a change does not affect buyers responsibility to pay for shipping charges.

Packaging

To maintain the high quality of our products during transit we use the best available packaging materials.

Return Shipment Policy

 

The buyer is responsible for approving the quality and quantity of any product delivered by Silantes within the 30 day period stated above.
Returns may be made within 30 days of shipment with the prior approval of Silantes. We reserve the right to impose a restocking charge of 10% when a return is at the sole option of the buyer. Products returned without prior authorization by Silantes will not be credited under any circumstances.

Limited Warranty

 

Silantes GmbH manufactures highly pure research compounds which are produced for research applications only. Persons intending to use these products for other applications do so at their own responsibility and must comply with all appropriate regulations. Local regulatory authorities should be consulted to obtain information on effective requirements.

Silantes maximum liability for any reason is limited to replacement of the product or refund of the purchase price.

 

 

Silantes GmbH I Gollierstr. 70 c I 80339 München I Germany