International Distribution

In order to meet national requirements and to guarantee personal service, the Silantes company established a network of international distributors. Our national representatives will assist you with your questions, to request a quotation or to place an order. Please contact your local distributor noted on the list below.  

International Distribution

Map vector created by freepik - www.freepik.com

 

Headquarter

Silantes GmbH

Gollierstraße 70C

80339 Munich

Germany

Phone: +49 (0) 89 / 500 941 - 0

Fax: +49 (0) 89 / 500 941 - 29

E-mail: Customer Service

You may place an order by fax, e-mail or at our webshop 24 hours a day.

 

China Representatives:

Biomagsystem

Xiaolong Liu

Suzhou, China

Phone: 86-15151772285

E-mail: biomagsystem@163.com

 

Japan Representatives:

ASAHI WORKS Co./Ltd

Ryouji Uchida

Tokyo, Japan

Phone: +81-3-3703-4456

E-mail: r.uchida@asahiworks.jp

 

U.S. Representatives

Gary H. Larson, PhD

San Ramon, California, USA

Phone: 925-984-6326

E-mail: Gary Larson

 

Gerald Guilfoy

Topsfield, Massachusetts, USA

Phone: 508-265-8003

E-mail: Gerald Guilfoy

 

India Representatives:

CRYOGEN INSTRUMENTS INDIA PVT. LTD.

Cryogen with its vision to be the leader in high technology instrumentation, quality process automation and its allied value added services has been serving the Industry since 1999. In this decade of service to Industry, Cryogen has created its niche to provide world-class products and customized services to our clients in the field of R&D, QA/QC, Special Research Organisations and Health Care Industries.

21, Shreeji Arcade, Second Floor, Almeida Road,

Panchpakhadi, Thane (W) -400602.

Mumbai, India.

Mobile : +91 986 709 3574

Phone: +91 22 2530 3875 / +91 22 2530 3876.

Fax : +91 22 2530 3071.

Email : arnesh@cryogen.co.in , cryogen@cryogen.co.in

Website : www.cryogen.co.in  

 

 

 

Orders

Please help us to handle your order quickly by forwarding the following information to us:

  •  Your name, phone & fax number or e-mail address
  •  Your shipping address 
  •  Your billing address 
  •  Your purchase order number 
  •  Your VAT number (within the EU) 
  •  Silantes catalog number and product name 
  •  Quantity as applicable: mg (milligrams), g (grams), L (liters),etc. 
  •  The Silantes quotation number (if available)

Please note that Silantes has a minimum order policy of 100 EURO with exception of free samples.

For prices of express / dry ice / oversea shipments please contact our Customer Service.

You can find our sales terms as pdf-files here:
Sales terms (english, pdf, 20kb)
Allgemeine Geschäftsbedingungen (german, pdf, 23 kb)

 

Pricing Information

Prices are subject to change without notice. Some products listed may not be available temporarely. Please remember to add the shipping and handling fee as indicated below:

  • Delivery within Germany: 30 Euro
  • Delivery within Europ: 60 Euro
  • Delivery outside Europe: 100 Euro

 

Payment Terms

Net 30 days from invoice date.

 

Shipping Information

Shipping conditions: FOB (Free On Board of the shipper. Receiving party is responsible for the import, the customs formalities). Any damage to the package or product in transit is within the buyer's responsibility to adjust with the carrier.
Silantes reserves the right to change the method of transportation if required to comply with transportation regulations. Such a change does not affect buyers responsibility to pay for shipping charges.

 

Packaging  

To maintain the high quality of our products during transit we use the best available packaging materials.

 

Return Shipment Policy

The buyer is responsible for approving the quality and quantity of any product delivered by Silantes within the 30 day period stated above.
Returns may be made within 30 days of shipment with the prior approval of Silantes. We reserve the right to impose a restocking charge of 10% when a return is at the sole option of the buyer. Products returned without prior authorization by Silantes will not be credited under any circumstances.

 

Limited Warranty

Silantes GmbH manufactures highly pure research compounds which are produced for research applications only. Persons intending to use these products for other applications do so at their own responsibility and must comply with all appropriate regulations. Local regulatory authorities should be consulted to obtain information on effective requirements.

Silantes maximum liability for any reason is limited to replacement of the product or refund of the purchase price